Frequently Asked Questions
WHAT IS YOUR SHIPPING POLICY?
LIMITED EDITIONS orders include free shipping within the continental United States of America. For other destinations and international shipping, please request a quote by sending an email to email@example.com.
DECOR ART PRINTS shipping charges are calculated based on size, weight and destination, which is calculated at check out.
CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. See our shipping information for full details.
WHEN WILL I RECEIVE MY ORDER?
We do our best to ensure your order arrives in a timely manner. In general, most orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. International orders typically arrive within 6-10 business via USPS Priority Mail. Please allow two to three weeks for LIMITED EDITION orders.
LIMITED EDITIONS: These exclusive prints are custom made by the artist and blend the state of the art in production with the artist's personal vision. However, if you are not completely satisfied with your order you may return these for a full refund, minus the return shipping costs.
DECOR ART PRINTS: Since all Decor Art Print orders are custom printed to order, we do not currently offer returns and recommend that you carefully consider the sizes and media types when placing your order. Our online previews and wall mockup tools can help with your choices. However, if you are not completely satisfied with your order, you may return it for an equal exchange or credit, minus the cost of return shipping.
If any print arrives damaged, contact us immediately for a replacement. We will provide a no charge replacement for any orders damaged in shipping. We may request a photo to confirm the damage or we may request to have the order returned to us and would provide a return shipping label. For a replacement, please send an email to firstname.lastname@example.org.
CAN I CANCEL MY ORDER?
Unless your order has already gone into production you can cancel it. Please contact us as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REPLACEMENT?
Processing a replacement can take up to 7-10 business days.
WHAT IS THE DIFFERENCE BETWEEN DECOR ART PRINTS AND LIMITED EDITIONS?
LIMITED EDITION photographs are restricted to only 5 prints in a unique size and these are the only photographs being offered that are personally made, approved, numbered and signed by this exceptional, award-winning artist. Once the series is sold out, the edition is closed forever and additional prints from this series made by the artist will not be available. These exclusive prints are custom made by the artist and blend the state of the art in production with the artist's personal vision.
The image size is about 15” x 22.5” or 15" x 15" on a 24" x 30" sheet of heavy weight archival substrate with 15” being the minimum image dimension. These photographs are made with archival pigments on a 100% cotton archival base and hinge matted in a white museum quality 24” x 30” mat and are ready to frame. Each piece includes a Certificate of Authenticity signed by the artist to document its provenance. All the materials used in creating these works are designed to last several lifetimes if cared for properly. (FREE SHIPPING is included on all Limited Edition orders!)
DECOR ART PRINTS are designed to offer these extraordinary images in affordable options that are less rare but more flexible in pricing and sizes than limited editions as well as offering a selection of mats and frames that fit your personal decor. These prints are ideal for using in decorating your home or office.
WHAT ARE THE CHOICES FOR DECOR ART PRINT MATERIALS AND WHAT ARE THE DIFFERENCES?
SMOOTH FINE ART PAPER is a heavyweight, smooth, matte finish, archival fine art paper popular for both black-and-white imagery and vivid colors.
BARYTA PAPER is a heavyweight, archival fine art paper with a semi-gloss surface.
METAL -WHITE MATTE is printed directly onto aluminum with a matte finish for minimal glare.
METAL -WHITE GLOSS is printed directly onto aluminum with a brilliant white high gloss surface for unsurpassed detail and vibrance.
FOR MORE INFORMATION
Please send an email to the artist, Richard S. McWherter, at email@example.com with your questions.
As an professional artist I operate the website www.richardmcwherter.com (the "Site"), along with my authorized Service Providers.* This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only when you initiate an order for our products and/or services and to facilitate our fulfillment of the same (at your request), and for providing and improving the Site. We do not trade or sell your Personal Information to any third parties. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name and contact information ("Personal Information").
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.
We may at times use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information, in order to meet our fulfillment obligations or other reasonable ancillary communications that we conclude are applicable. You may opt out at any time via the unsubscribe button on the newsletters or emails, or by contacting us directly.
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
*Current authorized Service Providers include: artstorefronts.com, graphikdimensions.com, pictureframes.com, mailchimp.com, azlo.com, and stripe.com.
Last updated: March 11, 2020.